ONLINE SURVEY
To make smart decisionsConsumer surveys help you detect your customers’ preferences and what they don’t like, as well as the areas of improvement that exist. Companies that measure customer satisfaction have a third more chance of describing themselves as “successful” than those that do not.
Companies that measure customer satisfaction have a third more chance of describing themselves as “successful” than those that do not. For example: what does the average customer think about their prices? They are very expensive? Just fair? What level of customer service does your staff offer? Is there any aspect related to the customer experience that drives users away? You can even survey your customers and ask them why they stop doing business with you, how you can recover them and how you can avoid losing customers in the future.
Advantages:
Product reviews
We create online surveys to send to customers who have made a recent purchase. The results could reveal valuable insights on how to improve product features or address design flaws.
New product development
Identify opportunities to introduce new products through the use of customer satisfaction surveys. Thus, you can detect what expectations have not yet been met by the options currently available.
Customer Loyalty
Surveys help you discover your most loyal customers and influencers. They are your answer to know exactly what you are doing well, what you should keep doing and what you should start doing. Showing your customers that you listen to them is very important.
Market research
Do you want to develop a new service area? Do you need to make sure that the marketing strategy points to the right consumer niche? Get to know the potential destination markets by first sending them an online survey to get more information about demographic aspects, such as age, sex, income, hobbies, etc.
Performance goals
Use customer feedback surveys to reach customers and evaluate their progress over regular periods of time. Earn revenue and increase customer and employee satisfaction and loyalty. Compare the results over time to see which aspects have improved.
Management reports
The data obtained from the customer satisfaction questionnaires can also help managers identify the main drivers and metrics that should be monitored in all departments and functions.
ON ANY DEVICE
We care that your company will be located by any type of users from those customers who are in an office to the most modern ones that use tablets or mobile devices.